Shipping Policy
Our shipping policy is detailed below to ensure a transparent and satisfactory experience for our customers.
1. Scope of Application
This policy applies to all orders placed through our online store and sent to addresses within the European Union. By confirming your purchase, you agree to the terms and conditions set forth herein.
2. Order Processing
- Order Confirmation: Once your order is placed, you will receive a confirmation email with your purchase details.
- Preparation and Packaging: All orders are reviewed and prepared within 24-48 business hours of payment confirmation.
- Data Verification: It is the customer's responsibility to verify that the address and contact information are correct. If errors prevent delivery, we will contact them to correct the information.
3. Shipping Methods
- Courier Companies: We work with several recognized courier companies (DHL, FedEx, among others) to ensure efficient delivery of orders.
- Transport and Handling: Our products are shipped in secure and appropriate packaging to protect their integrity during transport.
4. Shipping Costs
- Standard Shipping Costs: Shipping costs will be calculated based on the weight, dimensions of the package, and the delivery location. These amounts will be displayed during the checkout process, before confirming the order.
- Free Shipping: You'll enjoy free shipping on orders over a certain amount, subject to current promotions. The exact conditions and minimum order amount will be indicated on the website.
- Promotions and Offers: Occasionally, we'll offer special promotions that include discounts or free shipping.
5. Delivery Times
- Standard Term: Estimated delivery time is 3 to 7 business days, depending on location and carrier.
- Urgent Orders: If you require express delivery, we offer priority shipping options. See terms and additional costs during checkout.
- Incidents: If there are any delays or issues with delivery, we will inform you via email and/or phone.
6. Order Tracking
- Tracking Code: Once your order has been shipped, you'll receive a tracking code so you can track the delivery status in real time through the carrier's website.
- Customer Service: If you have any questions or don't receive the tracking code within the specified timeframe, you can contact our customer service team.
7. Claims and Returns
- Damage or Incidents in Shipping: If you receive a damaged product or one with any damage attributable to shipping, please contact our customer service team within 48 hours of receipt to address the issue.
- Wrong Directions: If the address provided is incorrect, additional fees and handling will apply for a new shipment. We reserve the right to change delivery times.
- Returns: Our return policy is separate and detailed in the "Return Policy" section of our website.
8. Changes to the Shipping Policy
We reserve the right to modify this policy based on operational needs, changes in messaging services, or legislative updates. Any changes will be posted in this section and, where possible, notified to our customers.
9. Contact
For any questions, incidents, or clarifications regarding your shipment, you can contact our customer service at:
- Email: info@tcgshops.com
Important: Please note that shipments to Latin American countries may be subject to customs clearance, which may result in delays and additional costs (taxes, duties, import fees, etc.).
💡 Customer Responsibility: Any additional charges applied by local customs are the customer's responsibility. We also cannot guarantee exact delivery times if the package is held by customs authorities in your country.
By making your purchase, you agree to these terms and understand that we are not responsible for any delays, additional costs, or refunds resulting from customs regulations beyond our control.
If you have any questions about import regulations in your country, we recommend checking with your local customs office before placing your order.
This policy aims to ensure transparency and trust in each shipment made to our customers in the European Union. Thank you for trusting us with your online purchases.
Refund Policy
We have a 14-day return policy, meaning you have 14 days after receiving the item to request a return.
The item must be in the same condition as you received it, unopened, with tags attached, and in its original packaging to be eligible for a return. You'll also need a receipt or proof of purchase.
To initiate a return, you can contact us at info@tcgshops.com to confirm the return address.
If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Returned items will not be accepted without a prior return request.
For any questions regarding returns, please contact us at info@tcgshops.com .
Damages and problems
Please review your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Changes
The quickest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
The European Union's 14-day reflection period
Notwithstanding the foregoing, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with the previous case, the item must be in the same condition in which you received it, unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
Refunds
We'll let you know when we've received and inspected your return and whether or not your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and issue your refund.
If more than 15 business days have passed since we approved your return, please contact us at info@tcgshops.com.
